Highly Trained Restoration Specialists

At SERVPRO of Helena & Great Falls, our number one priority is to make our customers happy. We are arriving on the scene when circumstances for our customers are devastating. We want to dive in and make the situation better. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office building. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in a customer's home or office.  We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their home or business is restored. At the end of the day, we are just people helping people. That’s what it’s all about.  
Why SERVPRO?? Because we care about our customers...And they know it! Let us be the one you call when your life gets flipped upside down.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Helena & Great Falls offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)